Employee in this position performs a moderate variety of clerical duties which may be of a specialized nature, as it pertains to pk, and are usually in a relatively narrow program area. Detailed instructions or general guides of some variety are available as a reference to the employee. The employee is expected to resolve problems of medium difficulty with little assistance. Occasionally the employee may plan, develop, or revise procedures for non-complex work. An employee in this position receives limited supervision. Work typically involves answering telephne, directing calls and responsiding to basic imformation. The will supply information regarding the program to the general public, parents and students. 

POSITION: District Early Learning Program Support

REPORTS TO:  Early Learning Coordinator

SALARY GRADE: Classified Salary Grade (NC PreK)

NATURE OF WORK:  An employee in this position performs a moderate variety of clerical duties which may be of a specialized nature, as it pertains to preschool, and are usually in a relatively narrow program area. Detailed instructions or general guides of some variety are available as a reference to the employee. The employee is expected to resolve problems of medium difficulty with little assistance. Occasionally the employee may plan, develop, or revise procedures for non-complex work. An employee in this position receives limited supervision. Work typically involves answering the telephone, directing calls and responding to basic information. They will supply information regarding the organization to the general public, clients and customers. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: Additional Duties may be assigned.

• Answers incoming phone lines and establishes needs of callers in order to refer them to the appropriate staff person for service 
• Opens and routes incoming mail; distributes correspondence and other material to department staff/faculty.
• Establishes, maintains, processes, and/or updates files, records, and/or other documents.
• May perform specialized services of a routine clerical/administrative nature in strict accordance with established procedural guidelines, as appropriate to the position.
• Schedule or assist in scheduling appointments, meetings, and/or conferences, as appropriate to the position.
• Check in students who arrive after the tardy bell and checkout students who are leaving prior to dismissal. 
• Provides general administrative and clerical support 
• Maintains appointment calendar and schedule appointments as needed 
• Monitors and maintains office equipment and supplies 
• Serve as the district instructional floater in the event a NCPS preschool instructional staff member is absent and a substitute cannot be secured to maintain state preschool compliance
• Performs miscellaneous job-related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES: Additional Duties may be assigned. 

• Possesses knowledge of administrative and clerical procedures 
• Possesses knowledge and ability to utilize computers, and relevant software applications
• Possesses knowledge of customer service principles and practices 
• Possesses ability to multi-task responsibilities 
• Exhibits professional personal presentation maintain confidential information
• Ability to organize and plan work responsibilities or assignment 
• Demonstrates attention to detail 
• Demonstrates initiative, reliability and stress tolerance 
• Considerable knowledge of elementary arithmetic 
• Working knowledge and ability to use correct grammar, spelling and punctuation

DATA CONCEPTION: Requires the ability to compare and/or judge the readily observable, functional, structural or composite characteristics (whether similar or divergent from obvious standards) of data, people or things. 

INTERPERSONAL COMMUNICATION: Requires the ability to speak and/or signal people to convey or exchange information; includes giving instructions, assignments or directions to subordinates or assistants. Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with persons acting under stress. 

LANGUAGE ABILITY: Requires the ability to read a variety of correspondence, reports, ordinances, forms, charts, etc. Requires the ability to prepare correspondence, reports, budgets, personnel records, requests for proposals, forms, studies, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak before groups of people with poise, voice control and confidence. 

INTELLIGENCE: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; and to deal with several abstract and concrete variables. 

VERBAL APTITUDE: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages including insurance, personnel and governmental terminology. 

NUMERICAL APTITUDE: Requires the ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages. 

FORM/SPATIAL APTITUDE: Requires the ability to inspect items for proper length, width and shape. 

MOTOR COORDINATION: Requires the ability to coordinate hands and eyes rapidly and accurately in using office equipment. 

MANUAL DEXTERITY: Requires the ability to handle a variety of items such as office equipment. Must have minimal levels of eye/hand/foot coordination. 

PHYSICAL COMMUNICATION: Requires the ability to talk and hear: (Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving nature of sounds by ear.) Must be able to communicate via telephone. 

COMMUNICATION SKILLS: 

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals consistent with the duties of this position 
• Ability to compose and write routine reports consistent with the duties of this position
• Ability to effectively present information and respond to questions from administrators, staff and the general public consistent with the duties of this position 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. The employee continuously interacts with the public and staff. 

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk and use fingers, tools, or controls. The employee is occasionally required to stand and reach with hands and arms. Specific visual abilities required by this job include close vision, color vision, and depth perception. Occasionally the employee will lift up to 50 lbs. such as to lift files and paper. 

REQUIRED EDUCATION AND EXPERIENCE

• 2 or 4 year degree in any area/OR
• Completion of 96 Community College/University contact hours and an acceptable score on college placement tests in Reading, Writing and Math.
• Previous office clerical experience is preferred.

This specification has been designated to represent the general nature and level of work found in positions in this class. As such, it is not intended to contain all of the duties and qualifications required of an employee in a single position (job). Consequently, it is not to be perceived as a position (job) description or as identification of essential functions as required by ADA.

EVALUATION:

Performance in this position will be evaluated regularly by the supervisor in accordance with Nash County Public Schools’ Board of Education policy and procedure.